Terms of Service

Welcome to CustomerStories.ai (“we”, “our”, or “us”). These Terms of Service (“Terms”) describe how you may use our website, products, and services (collectively, the “Service”).

By accessing or using CustomerStories.ai, you agree to these Terms.
If you do not agree, please do not use our Service.

1. About CustomerStories.ai

CustomerStories.ai is an online platform that helps businesses and freelancers collect authentic customer testimonials in text and video format through simple shareable links.

CustomerStories.ai is operated by:
Gogu Technologies
Registered in the Netherlands
KVK: 96528052
📩 Email: support [at] customerstories [dot] ai

2. Eligibility

You must be at least 18 years old to use our Service.
By using it, you confirm that you are legally capable of entering into this agreement under applicable EU laws.

3. Account Creation

To access certain features, you may need to create an account. You agree to:

• Provide accurate and up-to-date information.

• Keep your login details secure.

• Accept responsibility for all activity on your account.

We may suspend or terminate accounts that violate these Terms or applicable laws.

4. Payments and Pricing

• All prices are shown in EUR (€) and include applicable EU taxes where required.

• CustomerStories.ai uses a one-time “pay and use” model — there are no subscriptions or automatic renewals.

• Payments are processed securely through trusted providers such as Stripe or Paddle.

• You may purchase additional credits or plans at any time from your dashboard.

• There are no hidden fees or recurring charges.

5. Right of Withdrawal (EU Consumers)

If you are an EU consumer, you may withdraw from your purchase within 14 days of payment — unless the service has already been fully delivered or used.

To request a refund or exercise your withdrawal right, please email support [at] customerstories [dot] ai within 14 days of your purchase.

6. Free Plan

We may offer a free or trial version of our Service.
We reserve the right to modify or discontinue free features at any time without notice.

7. Testimonials Collected via the Platform

You are solely responsible for:

• Obtaining clear consent from your customers before collecting their testimonials.

• Ensuring compliance with all data protection and privacy laws, including the EU GDPR.

• Avoiding unlawful, misleading, or offensive content.

CustomerStories.ai does not own or claim rights to the testimonials you collect. You retain full ownership and control of your collected content.

8. Intellectual Property

All platform software, design, and branding belong to CustomerStories.ai and its licensors.
You may not copy, modify, or redistribute any part of the Service without written permission.

You retain full ownership of your collected testimonials.

9. Acceptable Use

You agree not to:

• Use the Service for unlawful or misleading activities.

• Upload or collect content without proper consent.

• Attempt to interfere with or disrupt the Service.

Violating these Terms may result in account suspension or termination.

10. Data Protection and Privacy

We process personal data in compliance with the EU General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.

For details on how we collect, use, and protect personal information, please review our Privacy Policy.

11. Limitation of Liability

To the fullest extent permitted by EU law, CustomerStories.ai is not liable for:

• Any indirect, incidental, or consequential damages; or

• Loss of data, revenue, or goodwill resulting from your use of the Service.

We make reasonable efforts to ensure uptime and reliability but cannot guarantee uninterrupted operation.

12. Changes to These Terms

We may update these Terms from time to time to reflect new features, technical changes, or legal updates.
When we make significant changes, we’ll notify users by email or via the website.

The latest version of these Terms is always available on this page.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Netherlands and the European Union.
If a dispute arises, please contact us first at support [at] customerstories [dot] ai to seek an informal resolution.

If unresolved, disputes may be submitted to the competent courts in the Netherlands.

14. Contact Us

If you have questions about these Terms, please contact us at:

CustomerStories.ai
Operated by Gogu Technologies
📩 support [at] customerstories [dot] ai
🏢 Registered in the Netherlands | KVK: 96528052