Frequently Asked Questions
Boost your social proof and build trust with authentic customer stories
What is CustomerStories.ai?
CustomerStories.ai is a simple platform that helps businesses collect authentic customer testimonials in both text and video format. You can share a link with your customers, and they can easily submit their testimonial — no apps, no logins, no chasing, no technial skills required.
How does it work?
Sign up and log in to your CustomerStories.ai dashboard.
Create a new testimonial collection link.
Share that link with your customer via email or message.
They can instantly record a video testimonial or write a text testimonial — right from their phone or computer.
All submissions appear in your dashboard for easy viewing and sharing.
Do customers need to install anything?
No — there’s nothing to install or sign up for. Customers can record or type their testimonial directly in their browser, in seconds.
Can I collect both text and video testimonials?
Yes! CustomerStories.ai supports both text and video testimonials, so your customers can choose whichever they prefer.
How are testimonials stored?
All testimonials are securely stored in your CustomerStories.ai dashboard. You can view, download anytime.
Is there a free plan?
Yes. We offer a free plan with basic features so you can start collecting testimonials right away. You can upgrade anytime for more features.
Can I download the video testimonials?
Yes! You can download all videos in MP4 format.
Is there any time limit for each video?
Yes! Every video has a limit. Free plan has a limit of 2 minutes, 3 minutes for the Premium plan and 5 minutes for the Ultimate plan. It’s more than enough to cover the whole testimonial recording.
What information can I collect from my customer?
Apart from the testimonial, you can collect your customer’s Name, Email, Designation, Company, Phone and rating.
How does CustomerStories.ai pricing work?
We use a simple pay-and-use model — no monthly subscriptions or recurring fees. You only pay when you need to collect testimonials, making it flexible and cost-effective for all types of users.
What does “pay and use” mean?
It means you purchase a plan or credits once, and you can use them at your own pace. There’s no auto-renewal or surprise billing. You’re in full control of when and how you use the service.
Do my credits expire?
No — your credits do not expire. You can use them anytime as long as your account is active.
What do I get when I purchase a plan?
Each plan provides a set of testimonial collection credits that let you collect either text or video testimonials. You’ll also get access to your dashboard where you can view, manage, and download all your testimonials.
Can I upgrade later if I need more testimonials?
Yes! You can purchase additional credits or a higher plan anytime — instantly from your dashboard. Your unused credits will remain available.
Are there any hidden or recurring charges?
No. CustomerStories.ai has no recurring subscriptions, hidden costs, or auto-billing. You only pay for what you can use.
Can I request a refund?
We offer refunds in cases of accidental purchases or technical issues that prevent you from using the service. You can contact our support team within 14 days of purchase for assistance.
Can I test the platform before paying?
Yes — you can start with our free plan to explore how CustomerStories.ai works before purchasing additional credits.
Do you have any other question?
No problem! Please send us your messages in our chatbox. We’ll get back to you as soon as possible.
