Effective Date: October 2025

At CustomerStories.ai, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

• Account Information: When you sign up, we collect your name, email address, and password.

• Feedback Content: Text and video feedback you or your end users submit.

• Usage Data: Information on how you use our platform, including pages visited and features used.

• Cookies & Tracking: We may use cookies to improve site functionality and analyze usage.

2. How We Use Your Information

• To provide and maintain our services.

• To communicate with you regarding your account, updates, or support.

• To improve our platform and develop new features.

• For legal and security purposes.

3. Information Sharing
We do not sell your personal information. We may share your information:

• With service providers who help us operate our platform.

• When required by law or to protect our rights.

• In connection with a merger, acquisition, or sale of assets.

4. Data Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the Internet is completely secure.

5. Your Rights

• Access, update, or delete your personal data by contacting us at support [at] customerstories [dot] ai.

• Opt-out of marketing communications at any time.

6. Retention
We retain your personal information only as long as necessary to provide our services or comply with legal obligations.

7. International Users
If you are using our services from the EU or other regions with data protection laws, we handle your data according to applicable laws.

8. Children’s Privacy
Our services are intended for users 18 years or older. We do not knowingly collect information from children.

9. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.

10. Contact Us
For any questions or concerns about this Privacy Policy, contact us at:
support [at] customerstories [dot] ai